TERMS & CONDITIONS

Effective Date: 1 March 2025

Welcome to MILK+HONEY Quilt Co! By using our website (milkandhoneyquiltco.com) and purchasing products or services from us, you agree to the following terms and conditions. Please read them carefully.

1. Overview

These Terms & Conditions apply to all visitors, customers, and users of our site and services, including purchases of ready-to-ship quilts, custom quilt orders, long-arm quilting services, and gift cards.

2. Products & Services

We offer the following:

  • Ready-to-Ship Quilts – Quilts available as-is with no customization.

  • Custom Quilts – Made-to-order quilts based on a collaborative design process.

  • Long-Arm Quilting Services – Quilting service for client-provided quilt tops.

  • Gift Cards – Digital cards redeemable for any product or service.

Product descriptions, images, and pricing are subject to change at any time without notice. We do our best to keep all listings accurate and up to date.

3. Custom Quilt Orders

  • A free consultation is required to begin the design process.

  • A non-refundable retainer is required to reserve your order and begin work.

  • The final balance is due before shipping or pickup.

  • Turnaround times are estimates and may vary based on materials, design complexity, and season.

  • Design changes after approval may affect the timeline and incur additional fees.

4. Long-Arm Quilting Services

  • Quilt tops must be clean, pressed, and properly prepared before submission.

  • A signed intake form or email confirmation may be required.

  • A non-refundable retainer may apply for larger or high-volume projects.

  • Turnaround times are typically quoted at the time of booking.

5. Payment

We accept secure payments via major credit cards and trusted third-party processors (e.g., Stripe, PayPal).
All prices are in USD unless otherwise stated. Payment is required in full before shipment or service completion.

6. Shipping & Delivery

  • We ship via USPS or another trusted carrier with tracking provided.

  • Local pickup/drop-off is available by appointment for approved orders.

  • We are not responsible for lost, delayed, or damaged packages once items are shipped.

  • Shipping fees are non-refundable.

7. All Sales Final

Due to the handmade and custom nature of our products, all sales are final.

This includes:

  • Ready-to-ship quilts

  • Custom quilts

  • Long-arm quilting services

  • Gift cards

We do not accept returns or offer refunds. If your order arrives damaged or incorrect, please contact us within 3 days of delivery so we can assist.

8. Gift Cards

  • Gift cards do not expire.

  • They can be used toward any product or service offered on our website.

  • Lost or stolen cards will not be replaced.

  • Gift cards cannot be exchanged or refunded for cash.

9. Intellectual Property

All content on this website—including images, patterns, branding, and text—is the property of [Your Business Name] and may not be used or reproduced without permission.

10. Limitation of Liability

We are not liable for any damages arising from the use or misuse of our site or services, including but not limited to delays, interruptions, or errors in product descriptions.

11. Governing Law

These terms are governed by the laws of the state of [Your State], USA. Any disputes shall be handled in a court of competent jurisdiction in [Your County/State].

12. Changes to These Terms

We reserve the right to update or change these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our site constitutes agreement to the updated terms.

13. Contact Us

Questions? We’re happy to help.

MILK+HONEY QUILT CO.
Email: milkandhoneyquiltco@gmail.com
Subject Line: “Terms & Conditions Inquiry”